Returns & Exchanges
At Lineage Provisions, we stand behind the quality of our heritage-inspired food products. Due to the perishable nature of our items, we offer a satisfaction guarantee to ensure you receive only the freshest provisions for your table.
Contact Our Team
If you are unsatisfied with your order, please email our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit or quality concerns, please include clear photos of the packaging and the product to help us improve our shipping standards.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a replacement or a full refund to your original payment method is appropriate.
Resolution
Once approved, we will process your refund or ship out a fresh replacement immediately; as these are food items, there is no need to mail the original product back to us.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing